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RETURN POLICY
INKCART EXPREES is committed to providing high-quality products at competitive prices, and we understand that you may need to return a purchase due to incorrect or other reasons.
To return a product, contact us for a Return Authorisation (RA) number, as returned goods cannot be accepted without one, and mark the RA number on the packaging when returning the item.
The company states that there is no restocking fee for mistakenly purchased generic/compatible orders, but a 10% fee applies for genuine/original products, as they must be returned to the brand name holder.
Faulty items within warranty may be eligible for repair, replacement, credit, or refund at the manufacturer’s discretion. INKCART EXPREES may decline claims due to misuse or neglect, and the manufacturer reserves the right to decline such claims.
1. Genuine Printer Consumables & Hardware
INKCART EXPREES is not a manufacturer or service center, so if an original item is faulty, contact the manufacturer directly for troubleshooting or technical support. If the manufacturer cannot resolve the issue, they may provide a replacement, instruct for return-to-base repair, or return the item to INKCART EXPREES.
If the item is to be returned to us, please ensure getting a case number for our reference. The following may be required:
- The case number provided by the manufacturer
- The INKCART EXPREES invoice number for the purchase
- Photos, samples or any other proof of faulty issue
- The product serial number and machine model number
- For genuine printer consumables, a printer report or photo which shows the remaining life or percentage of the item
- The faulty item back to our warehouse, we will arrange a prepaid label for the return item to us. Please ensure all items such as cables, user manuals are enclosed
2. Compatible Printer Consumables & Other Consumables
Returning consumable products, such as toners and ink cartridges, can sometimes be unfaulty. To avoid this, ensure you have purchased the correct items and performed the recommended print head cleaning and alignment procedures before returning any goods.
Do not dispose of any items you suspect are faulty, as we will require the items back. We will not issue store credits, refunds or replace any faulty items that cannot be returned.